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Retail Sales Support

Ramsy, Minnesota

Job ID 10755892 Salary Job Type Part-time Date posted 01/31/2019


Primary Objective & Scope of Position:

This position is responsible for assisting customers over the phone and in store with administrative and operational duties including merchandise handling, display, receiving, shipping, delivery preparation, maintenance, and administrative tasks.
Essential Functions and Accountabilities:

Operations Support Functions:

  • Answer phones, take messages, distribute/transfer calls.
  • Assist customers and sales staff, schedule pick-ups, payments, writing and adjusting sales orders, customer balances. Complete reports and scanning functions.
  • Run/print price tags; tag merchandise.
  • Balance cash drawer

Merchandise Movement

  • Move and condense merchandise within locations to ensure space efficiency.
  • Move merchandise to and from show floor; display or rewrap for storage, customer pickup or shipment.
  • Use point of sale (POS) system to manage flow.
  • Ensure accuracy on customer orders and system records
  • Incoming: unload, identify, inspect, tag, and receive. Outgoing: unpack, inspect, assemble and wrap to ensure unblemished arrival.


  • Notify leadership of inventory discrepancies found during inventory counts, receiving, picking, staging, and loading process to maintain inventory accuracy.
  • Resolve basic and intermediate inventory discrepancies and report to manager, supervisor or lead.

Customer Service

  • Communicate professionally with customers, colleagues, vendors. Ensure inventory accuracy by resolving discrepancies; keep management informed on inventory.


  • Lean practices. All other duties as directed by supervisor including working a different schedule or in a different location. Grounds and building maintenance; lighting assistance.


  • Adheres to safety policies and practices and consistently models safe behaviors and risk reduction procedures. Avoid damage to equipment/merchandise through proper handling, operating, and maintenance of equipment. Follow pre-established guidelines and manufacturers specifications. Maintain a safe, organized facility. Abide by company rules and expectations.

Non-Essential Functions

Ensure and maintain a safe and insurable driving record that will allow for driving a delivery truck in the market worked.

Reasoning Ability/Mental Effort:

Organization: Ability to prioritize and apply time management to meet short and long-term projects and objectives.

Problem Solving: Ability to evaluate variables and apply solutions.

Math skills: Ability to construct benchmarks, measurements, basic percentages, fractions, or ratios

Analytical: Quickly analyze, create and interpret complex issues or statistics and provide timely resolution.

Key Competencies:

Communication: Effectively present ideas and information to a wide range of audiences in written and verbal formats and to influence and advance decisions and organizational objectives.

Individual Characteristics: Lead with honesty and integrity. Treat others with love, dignity and respect. Personal excellence

Judgment/Discernment: Ability to assess situations and use discretion to resolve while protecting brand and minimizing risk.

Leadership: Strategic planning -- Balance of daily work pace and improvement initiatives -- Teach and model

Organizational: First time quality- Elimination of waste - Lean concepts -- Community involvement -- Profitability -- Project management.

Team Building:Collaboration -- Focus on plan -- Work standardization -- metrics for decisions and benchmarking.


Physical Demands/Work Environment/Equipment:
Regularly lift and/or move up to 75 lbs. and occasionally up to 200 lbs.
Exposure to facility, lawn, and product chemicals. Exposure to inclement weather. Use bedding carts, pallet jack, dock plates, two-wheeled dolly, hand & power tools, computer, multi-function device, telephone

Additional Description

EEOC Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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